HD Nguyen
Technical Program Management Leader with 15+ years of experience delivering large-scale, cross-functional initiatives across cloud, eCommerce, and SaaS enterprise solutions. Expert at aligning program strategy with business goals, defining OKRs and execution metrics, and building scalable frameworks that drive velocity, clarity, and stakeholder trust.
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Walmart Global Tech
Apr 2023 - Present
Director of Technical Program Management, Walmart+ / U.S. Omni Tech
Leading TPM organization for Walmart+ and U.S. Omni Tech, driving strategic initiatives and operational excellence.
Key Achievements
- Designed automated real-time project status dashboards saving 2,427 hours/month across 112 programs
- Implemented Shift-Left testing framework reducing E2E testing cycle time by 41% and defects by 30%
- Developed ChatGPT-4 powered AI Status Update Chatbot reducing manual reporting by 60%
- Led team of 25 TPMs achieving 96% on-time delivery rate
- Built data-driven Quarterly Execution Dashboard improving Delivery-to-Commitment Ratio from 87% to 104%
- Implemented portfolio planning framework increasing velocity by 63% and on-time delivery by 2.5x
Walmart Global Tech
Aug 2017 - Apr 2023
Sr. Manager II, Technical Program Management, Walmart+
Led major strategic initiatives for Walmart+ including membership launch and platform modernization.
Key Achievements
- Led end-to-end launch of Walmart+ Membership Initiative in 5 months, boosting market value by $34B
- Delivered features driving customer acquisition to 30M members, valuing business at $45B
- Delivered Walmart+ NextGen Platform Migration enabling scale to support 100M+ Members
- Drove Walmart's first major Omni-Channel initiative, Seamless Returns, achieving 84% customer adoption
- Scaled team from 3 to 10 associates while fostering continuous improvement culture
Walmart Labs
Oct 2013 - Aug 2017
Principal Technical Program Manager, Strategic Initiatives
Led major global migration initiatives and platform modernization efforts.
Key Achievements
- Led three major Global Migration initiatives onto scalable multi-tenant eCommerce Platform
- Led Walmart Marketplace Platform migration enabling unlimited SKU scaling
- Delivered Smart Shopping Lists enhancing user experience and conversion rates
- Designed and implemented Scaled Agile Program Management framework
- Earned CTO's Bolt Award for Extreme Ownership and Delivery Excellence
Slalom Consulting
Apr 2012 - Oct 2013
Business Leadership / Agile Transformation Consultant
Led Agile transformation initiatives for Fortune 500 clients.
Key Achievements
- Led Agile transformation initiatives driving methodology adoption
- Developed Agile Maturity Assessment Model
- Designed Agile training and coaching programs
The Boeing Company
Apr 2009 - Apr 2012
Process Architect / Technical Program Manager
Led Lean adoption and process improvement initiatives in IT division.
Key Achievements
- Led Boeing's IT division Lean adoption as Lean Center of Excellence focal
- Developed Kanban Workflow System adopted across multiple IT teams
- Achieved SEI-CMMI Level 3 certification
- Managed SOx controls maintaining 100% compliance
- Conducted Value-Stream Mapping workshops
Skills & Expertise
Dev Tools & Emerging Tech
Agile & Methodologies
Project Management
Leadership
Education
Masters of Science in Software Management
Carnegie Mellon University
Innovation & Entrepreneurship
Bachelors of Arts in Business Administration
University of Washington
Information Systems
Advanced Project Management Certificate
Stanford University
Semester At Sea
Institute for Shipboard Education
International Business, Global Affairs, Art History
Circumnavigated the globe to 13 countries
Certifications
Certified Agile Coach
Agile Coaching Institute
Certified Scrum Master (CSM)
Scrum Alliance
Certified Scrum Product Owner (CSPO)
Scrum Alliance
Kanban Coaching Professional (KCP)
LeanKanban University
AI Agents Development Certificate
Hugging Face